FAQ

We do not accept returns due to the nature and quality of our products. However, if you receive a defective, damaged, or incorrect item, please inspect your order upon delivery and contact us immediately at lilasweets.nz@gmail.com. Our team will review the issue and do our best to make it right.

• Standard Areas: 1–3 business days
• Rural Areas: 2–3 business days 🇦🇺

Shipping to Australia: Please allow up to 10 business days for delivery

We currently offer international shipping to Australia only

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.